Privacy policy

Privacy Policy (Canada)
Last updated: April 2026

This Privacy Policy describes how TheTwoZero ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.thetwozero.com (the “Site”) (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

1. Consent

We collect, use, and disclose your personal information with your consent, except where permitted or required by law.

Your consent may be:

  • Express (e.g., subscribing to marketing emails)

  • Implied (e.g., providing information to complete a purchase)

You may withdraw your consent at any time, subject to legal or contractual restrictions.

2. Information We Collect

Information You Provide

We may collect:

  • Name, email, phone number, and address

  • Billing and shipping details

  • Order and payment confirmation details

  • Account login information

  • Communications you send to us

Automatically Collected Information

We may collect:

  • IP address

  • Browser and device information

  • Website usage data

  • Cookies and tracking data

Information from Third Parties

We may receive information from:

  • Payment processors

  • Shopify and related service providers

  • Marketing and analytics partners

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate with you about orders or inquiries

  • Improve our website and services

  • Detect and prevent fraud

  • Send marketing communications (only with your consent)

4. Marketing Communications

We will only send you marketing emails or messages if you have provided consent.

You can withdraw your consent at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate and improve our website

  • Analyze user behavior

  • Personalize your experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Disclosure of Personal Information

We may share your information with:

  • Service providers (e.g., payment processing, shipping, analytics)

  • Shopify and platform partners

  • Legal authorities when required by law

We do not sell your personal information.

7. International Data Transfers

Your personal information may be stored or processed outside Canada, including in the United States.

When this occurs, your information may be subject to the laws of those jurisdictions.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Meet legal and tax obligations

  • Resolve disputes

For example:

  • Order data may be retained for several years for legal compliance

  • Marketing data is kept until you withdraw consent

9. Security

We use reasonable safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.

10. Your Rights (Canada)

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Withdraw your consent to data use

  • File a complaint regarding our handling of your data

To exercise your rights, contact us using the details below.

11. Children’s Information

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

12. Privacy Officer & Contact Information

We have appointed a Privacy Officer responsible for compliance with this Privacy Policy.

If you have questions, requests, or complaints, please contact us:

Email: support@thetwozero.com

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.